Privacy Policy

Last updated: March 20, 2025

At Luluro, owned and operated by KAZOOIST LLC, we value your privacy and are dedicated to protecting it. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

This policy applies exclusively to our website, https://luluro.com/, and to direct communications between you and Luluro through email or phone.

We explain in detail how we gather, utilize, and secure your personal information when you visit our website or make a purchase on Luluro.com.

ARBITRATION NOTICE: THIS PRIVACY POLICY CONTAINS A BINDING ARBITRATION PROVISION, A JURY TRIAL WAIVER, AND A CLASS ACTION WAIVER. PLEASE READ CAREFULLY.

By using our website or contacting us, you agree that any disputes between you and Luluro related to this Privacy Policy will be resolved through mandatory binding arbitration. You waive the right to bring claims in court (except as expressly permitted) or to participate in any class action or class-wide arbitration. You also waive the right to a trial by jury. You acknowledge that you agree to this Privacy Policy voluntarily and based solely on the terms stated here.

By accessing or using https://luluro.com/ or communicating with us directly, you agree to this Privacy Policy. If you do not agree, please discontinue use of the website.

Please note: This Privacy Policy may be updated from time to time. Your continued use of our website or communication with us after any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

TYPES OF INFORMATION WE COLLECT

We may collect and use the following personal information that identifies, relates to, describes, or could reasonably be linked to you:

• Contact Information: such as your name, email address, postal address, and phone number.
• Order and Refund Information: including product details, size selections, purchase history, and refund records.
• Payment Information: transaction details such as payment method, payment status, and the last four digits of your card number (if available). All payments are processed securely through Shopify Payments. We do not collect or store your full credit card number or sensitive payment information.
• Demographic Information: such as age, general location (based on shipping address), and occupation if provided by you.
• Preferences and Interests: information related to your shopping preferences and product interests.
• Device and Browser Information: such as IP address, device type, browser type, and cookies used to improve your browsing experience.
• Geolocation Data: general location information based on your IP address or shipping address.
• Any Other Information: that you choose to provide to us during your interaction with our website or customer service.

Please note that certain personal information is necessary for us to fulfill your orders or provide customer service. If you choose not to provide this information, we may be unable to process your order or respond to your requests.

We do not collect sensitive personal information such as social security numbers, racial or ethnic origin, political opinions, religious beliefs, health data, biometric or genetic data, criminal background, or trade union membership. We ask that you do not send or disclose such information to us.

If you provide us with personal information about another person, you confirm that you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.

HOW WE COLLECT YOUR INFORMATION

We collect your personal information in the following ways:

• Directly from You:
  When you place an order, create an account, contact our customer service, request a refund, or otherwise interact with us by phone, email, or through our website.

• Automatically through Our Website:
  When you visit our website, certain information is collected automatically, such as your IP address, device type, browser information, and cookies that help us improve your shopping experience.

• From Payment Processing Partners:
  When you complete a purchase, we receive necessary transaction details from Shopify Payments or other authorized payment processors. However, we do not collect or store your full credit card information.

We only collect the information needed to fulfill your orders, provide customer service, improve our website, and communicate with you when necessary.

COOKIES AND SIMILAR TECHNOLOGIES 

Our website is hosted on Shopify, which uses cookies and similar technologies to ensure the website operates smoothly, to provide essential shopping features, and to help us understand how visitors use the site.

Cookies are small files stored on your device by your web browser. They allow the website to remember your actions and preferences (such as items in your cart or your language selection) over a period of time.

What types of cookies are used:

• Essential Cookies: These cookies are necessary for the basic operation of our website, such as enabling you to add items to your cart and complete the checkout process securely.
• Performance and Analytics Cookies: These cookies help us understand how visitors use our website (such as which pages are visited most) so we can improve the shopping experience.
• Advertising Cookies: These cookies may be used to show you more relevant advertisements based on your browsing behavior.

Please note that since our website is built on Shopify, some cookies are set automatically by Shopify and its service providers to support the website’s operation and functionality.

Your Choices:

You can choose to disable or block cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features on our website.

For more detailed information about the cookies used by Shopify, you can visit Shopify's Cookie Policy.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or features on our Website may be served by third parties, such as analytics providers or advertising partners. These third parties may use cookies, web beacons, or similar tracking technologies to collect information about your interactions with our Website and other websites over time. This information may be used to deliver interest-based advertising or to help us better understand how our Website is used.

We do not control the tracking technologies used by these third parties or how they use the collected information. If you have any questions about specific ads or targeted content, please contact the third-party provider directly.

● Google Analytics & Google Ads Remarketing

We may use Google Analytics to help us understand how visitors use our Website and to improve your experience. We may also use Google Ads Remarketing to show ads to previous visitors who have interacted with our Website but did not complete a purchase. This means you may see our ads on other websites you visit.

Google uses cookies to collect data based on your past visits to our Website. This helps us optimize our advertising and measure its effectiveness. Any data collected will be used according to our Privacy Policy and Google’s Privacy Policy.

You can opt out of Google Analytics for Display Advertising or customize Google Display Network ads here. 

● Facebook Pixel (Meta)

We may use Facebook Pixel to track how users interact with our Website and to serve personalized ads on Facebook, Instagram, and partner websites. This helps us show you more relevant ads based on your browsing behavior.

You can manage your Facebook ad preferences here.

Do Not Track (DNT) and Global Privacy Control (GPC)

Some web browsers and mobile devices offer a "Do Not Track" (DNT) setting or Global Privacy Control (GPC) signal that lets you tell websites you do not want your online activity tracked or shared.

Currently, there is no uniform standard on how websites should respond to these signals. Like many websites, we do not respond to DNT or GPC signals at this time. However, you can manage certain tracking preferences through your browser settings or by using the opt-out options we provide in this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use the information we collect to operate our website, process your orders, improve your shopping experience, and communicate with you. We only use your personal information when we have a valid reason to do so, such as fulfilling our contract with you, complying with legal obligations, or for our legitimate business interests.

We use your information for the following purposes:

To fulfill your orders and provide our services
We use your information to process and deliver your orders, communicate with you about your purchases, payments, returns or exchanges, manage your account, and provide customer support.

For our legitimate business interests
We use your information to personalize your shopping experience, recommend products, offers, or promotions that may interest you, improve our website and services, send you marketing communications (which you can opt out of at any time), and analyze shopping behavior to better serve you.
We also use your information to detect and prevent fraud, protect the security of our website, and maintain the integrity of our business operations.

To comply with legal and regulatory obligations
We may use your information to meet our legal requirements, respond to court orders, legal processes, or government requests, and to protect our rights or the rights of others.

HOW WE SHARE INFORMATION

We only share your personal information with third-party service providers necessary to operate our website, fulfill your orders, process payments, deliver products, provide customer support, improve our services, and conduct marketing or advertising on our behalf.

These service providers are only permitted to use your information for the purpose of performing their services for us and are not authorized to use or disclose your information for any other purpose.

We may also share your personal information when required by law, to respond to legal requests, or to protect our rights, safety, and property or those of others.

In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.

Other than the situations described above, we do not share, sell, or rent your personal information to any other third parties.

Your Rights and Choices

At Luluro, we respect your privacy and want you to have control over your personal information. Depending on where you live, you may have the right to:

• Access or request a copy of your personal information;
• Ask us to correct or delete your information;
• Opt out of certain uses, including marketing or sharing of your information;
• Control cookie settings when browsing our site;
• Manage your email and SMS marketing preferences.

Marketing Preferences

• To stop receiving marketing emails, click "Unsubscribe" in any email or contact us at info@luluro.com.
• To stop text messages, reply “STOP” to any message or contact us.

We may still contact you for order updates, customer service, or legal reasons even if you opt out of marketing.

Cookies

You can adjust your browser settings to block cookies, but this may affect your experience on our site.

Additional Rights

If you live in California or other U.S. states with privacy laws, you may have additional rights like requesting what data we collect or opting out of certain sharing. Contact us at info@luluro.com to exercise these rights.

Automated Decisions

We do not use automated decision-making or profiling that impacts you legally.

HOW WE STORE AND PROTECT YOUR INFORMATION

At Luluro, we care about protecting your personal information. Our Shopify-powered website uses industry-standard security measures to help keep your data safe from accidental loss, unauthorized access, misuse, or disclosure.

Your information is stored securely on Shopify’s protected servers. We use technical, administrative, and physical safeguards—such as encryption, firewalls, and access controls—to protect your data. Access to your personal information is limited to authorized personnel who need it to operate our store or provide services to you, and they are required to keep it confidential.

We also ensure that any third-party service providers we work with follow similar security standards.

Please understand that no system or transmission over the Internet is 100% secure. While we do our best to protect your information, sharing any data online carries some risk.

Important: We will never email or message you asking for sensitive information like your password or credit card number. If you receive a suspicious message claiming to be from us, please contact us directly.

DATA TRANSFERS OUTSIDE OF THE UNITED STATES

Luluro is based in the United States and works with service providers both within the U.S. and internationally. As part of providing our services, your personal information may be transferred to, stored in, or accessed from countries outside of your home country, including countries that may not have the same level of data protection laws.

These transfers may occur when:

• We use global service providers to support our store operations, order processing, or marketing;
• There is an international aspect to fulfilling your order or providing customer service.

Where required by law, we take appropriate steps to ensure that such data transfers comply with applicable data protection requirements. This may include using Standard Contractual Clauses or similar safeguards.

By using our website, submitting your information, or placing an order, you consent to the transfer, processing, and storage of your personal information in the United States and other countries where our partners operate.

If you have any questions about how your data is transferred, please contact us.

INFORMATION RETENTION

We retain your personal information for as long as necessary to provide our services, fulfill your orders, comply with legal obligations, prevent fraud, resolve disputes, and protect the security of our store—all in line with applicable laws.

When determining how long to keep your information, we consider:

• The nature and sensitivity of the data;
• The purpose for which we collected it;
• Any legal or regulatory obligations.

Once your personal information is no longer needed, we will securely delete or anonymize it. Anonymized data may be used for analytics or business improvement purposes and will not be used to identify you.

Third-Party Services

Our Website may contain links to third-party websites or services, including social media platforms (such as Facebook, Instagram, TikTok, Pinterest), technology providers (such as Google, Microsoft), or other third-party tools and applications that we do not operate or control. This Privacy Policy does not apply to the privacy practices of those third parties.

When you interact with these third-party services, such as clicking a link or using a third-party login, any personal information you provide is governed by that third party’s privacy policy, not ours. We are not responsible for how these third parties collect, use, or share your information.

We encourage you to review the privacy policies of any third-party websites or services before sharing your personal information. If you have questions or concerns about a third party’s privacy practices, please contact them directly.

Our use of third-party tools (including apps from the Shopify App Store) is intended to improve your shopping experience. These services are carefully selected, but we do not control their data collection and use practices outside of what is permitted within the Shopify platform.

Third-Party Payment Services

We offer payment services through Shopify Payments, which allows you to pay using various methods, including credit/debit cards, Apple Pay, Google Pay, and Shop Pay. Your personal and payment information is processed securely by Shopify Payments in accordance with Shopify's Privacy Policy.

Please note that if you choose to use a digital wallet service (such as Apple Pay or Google Pay), your information may also be subject to the privacy policy of that third-party provider. We do not control and are not responsible for how these third parties collect, use, or disclose your information.

We recommend reviewing the respective privacy policies of Shopify and any digital wallet service you choose to use.

Children’s Privacy

Our Website and services are intended for users who are at least 16 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not use our Website, make purchases, or provide any personal information.

In compliance with the Children’s Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records.

If you believe we may have collected information from a child under 13, please contact us immediately (see the "Contact Information" section below).

For more information about protecting children’s privacy online, you can visit the FTC’s website: www.ftc.gov.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons.

The “Last Updated” date at the top of this policy indicates when it was last revised. Any changes will be effective immediately upon posting the updated Privacy Policy on our Website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:

Attention: Privacy Officer
Luluro
KAZOOIST LLC
1401 21st St # 5697
Sacramento, CA, 95811, US

Email: info@luluro.com
Phone: +1 919-910-5497

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)

We typically respond to inquiries within 1-2 business days. 

Privacy Notice Addendum

This Privacy Notice Addendum (“Notice”) supplements the information contained in the Princess Polly Privacy Policy and applies solely to all visitors, users, and others located in the European Economic Area, the UK, or who reside in Australia, Canada or the State of California, Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia, ("consumers" or "you"). 

We adopt this Notice to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the UK version of the GDPR California Shine the Lights law, the California Consumer Privacy Act of 2018 (CCPA), the California Privacy Rights Act of 2020 (CPRA), the Colorado Privacy Act of 2021, the Connecticut Data Privacy Act of 2022, the Iowa Consumer Data Protection Act of 2023, the Montana Consumer Data Privacy Act of 2024, the Oregon Consumer Privacy Act of 2024, the Texas Data Privacy and Security Act of 2024, the Utah Consumer Privacy Act of 2022, the Virginia Consumer Data Protection Act of 2023, and certain other privacy and data protection laws, as applicable (collectively, the "Statutes"). Any terms defined in the Statutes will have the same meaning when used in this Notice. Any terms used in this Notice but undefined herein shall have the meaning provided in the Privacy Policy.

As further set forth in our Privacy Policy, we may collect certain information that is (i) linked or reasonably linkable to an identified or identifiable individual or natural person, or (ii) that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household, or (iii) as further defined in the Statutes as “Personal Data” or “Personal Information,” as further described in our Privacy Policy.

Shine The Light Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, allows California residents to request, once a year and free of charge, information about the categories of personal information (if any) we have disclosed to third parties for direct marketing purposes. California residents may also request the names and addresses of all third parties with which we have shared personal information during the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at info@luluro.com.

YOUR RIGHTS UNDER THE CCPA

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to request access to, deletion of, and information about the personal data we collect about you, free of charge. You also have the right to opt out of the sale of your personal data and to not be discriminated against for exercising these rights.

YOUR RIGHTS UNDER OTHER STATE PRIVACY LAWS

If you are a resident of Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, or Virginia, you may have similar rights under the state privacy laws of those states. These rights may include the ability to access, correct, or delete your personal data. Some of these rights may be subject to limitations or exceptions. Please refer to the "How to Exercise Your Rights" section for more details on how to exercise your rights.